Effective date: January 1, 2025
At Rosenberg Mini Split Repair, we respect your privacy. This policy explains what information we collect when you contact us or use our website, how we use it, and the choices you have. We keep things simple and straightforward, just like our repair work.
Information We Collect
When you call us at (281) 738-1427, fill out a form on our website, or book a service, we collect the details you share with us. That includes your name, phone number, email address, and the service address where you need mini split repair.
We also collect basic technical information when you visit our website, such as your IP address, browser type, and the pages you view. This helps us understand how people find us and improve our site.
How We Use Information
We use your contact details to schedule your mini split repair, send appointment reminders, and follow up after the job. If you ask us a question, we use your information to answer it.
We may also use your information to send occasional updates about our services or seasonal maintenance tips. You can opt out of those messages at any time.
Cookies and Tracking
Our website uses cookies to remember your preferences and to see how visitors move around the site. Cookies are small files stored on your device that help us make the site work better for you.
You can disable cookies in your browser settings, but some parts of our website may not work as smoothly if you do.
Analytics and Third-Party Tools
We use trusted third-party tools, like Google Analytics, to track website traffic and understand which pages are most helpful. These tools collect anonymous data and do not identify you personally.
If we use scheduling or payment tools, they may collect your information directly. We choose providers that respect your privacy and handle your data securely.
Data Sharing and Disclosure
We do not sell your personal information. We only share it with our own technicians and trusted service providers who help us run our business, like scheduling software or payment processors.
We may disclose your information if required by law, such as in response to a court order or to protect the safety of our team and customers.
Data Retention
We keep your information only as long as we need it to provide services, meet legal requirements, and resolve any issues. When we no longer need it, we securely delete or anonymize it.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure servers, encryption where appropriate, and limiting access to your data to only those who need it.
No method of transmission over the internet is completely secure, but we work hard to keep your information safe.
Your Rights
You can ask us to see, correct, or delete the personal information we hold about you. You can also ask us to stop sending you marketing messages.
To make a request, just call us at (281) 738-1427 or send us an email. We will respond promptly and help you with your request.
Children's Privacy
Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us so we can remove it.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we will post the new version on this page and update the effective date. We encourage you to review it periodically.